Your Privacy is of
utmost importance to us and protection of your Personal Data is a key
commitment for us.
We are also governed
by the provisions of applicable law in India including the Information
Technology Act 2000 and the Information Technology (Reasonable security
practices and procedures and sensitive personal data or information) Rules,
2011 to maintain the privacy of your Personal Data.
Note:
Our privacy policy is
subject to change at any time without notice. To make sure you are aware of any
changes, please review this policy periodically.
By visiting www.astrology24.in ("Website") you agree to be bound by the
terms and conditions of this Privacy Policy. If you do not agree please do not
use or access our Website.
By mere use of the
Website, you expressly consent to our use and disclosure of personal
information provided by you in accordance with this Privacy Policy. This
Privacy Policy is incorporated into and subject to the Terms of Use.
1. Personal Data. Personal Data we may collect from you
are as under:
1.1. Personal details
(e.g. name, contact details including, residential address, date of birth,
documents such as identity card / passport details / Aadhaar details / PAN /
Voter ID / driving license, and/or education details) provided by you to us to
avail various products/services from us.
1.2. Your details
including transaction history, balances, payment details, for effecting
transfer of monies through various payment channels provided by us.
1.3. financial details
(e.g. income, expenses, and/or credit history) needed as part of request for
some of our products/services;
1.4. images of
documents/ photos required to avail any of our products/services.
1.5. voice recordings
of our conversations with our customer care agent with you to address your
queries/grievances;
1.6. employment
details (e.g. occupation, positions held, employment history, salary and/or
benefits) as part of our record retention for credit/various product
evaluations or required under applicable law including Prevention of Money
Laundering (Maintenance of Records) Rules, 2005
1.7. specimen
signature(s) for processing of your instructions received by us through our
various payment and delivery channels.
1.8. opinions provided
by you to us by way of feedback or responses to surveys.
2. Sharing of your Personal Data: Any Personal Data that
we have access to shall never be shared without your consent.In various
processes / submission of applications / availment of product/service
offerings, we even seek your explicit consent to use / share your Personal
Data.In our business and operational processes, we only share the data on a
partial and “need-to-know” basis to designated personnel or partners or service
providers. We will share your data with competent/ legal/statutory/regulatory
agencies / authorities or partners/service providers acting on our behalf (as
the case may be) in following cases:
2.1. only for enabling
the provision of the products/services availed by you, strictly on a “need to
know” basis and subject to applicable laws;
2.2. it is directed or
required by legal/regulatory / statutory / governmental authorities under
applicable laws/regulations though a legally obligated request;
2.3. it is required by
financial institutions to verify, mitigate or prevent fraud or to manage risk
or recover funds in accordance with applicable laws/regulations.
3. Usage of Your Personal Data: We use your Personal Data
in our business activities for providing our or our partners’ products/services
and to perform, among other actions, the following:
3.1. to facilitate the
transactions or report on these transactions;
3.2. to undertake
research and analytics for offering or improving our products/services and their
security and service quality;
3.3. to check and
process your applications submitted to us for products/services and/or
instructions or requests received from you in respect of these
products/services;
3.4. to share with
you, updates on changes to the products/services and their terms and
conditions;
3.5. to take up or
investigate any complaints/claims/disputes;
3.6. to respond to
your queries or feedback submitted by you;
3.7. to verify your
identity for us to provide products/services to you;
3.8. to carry credit
checks, screenings or due diligence checks as lawfully required by us;
3.9. to monitor and
review products/services from time to time;
3.10. to undertake
financial/regulatory/management reporting, and create and maintain various risk
management models;
3.11. for conducting
audits and for record keeping purposes;
3.12. for selective
offers and promotions.
4. External Processing: We may provide your personal
information to our affiliates or other trusted businesses or persons or service
providers engaged by us, or institutions that we partner with to assist us with
providing you with products/services to better serve your needs and interests,
based on your instructions and in compliance with our Privacy Policy and any
other appropriate confidentiality and security measures.We also use your
Personal Data to fulfil the requirements of applicable laws/regulations and/or
court orders/regulatory directives received by us.
5. Purging of your Personal Data:-
5.1. You may delete
your account at any point of time by making such choice on this Website. With
this we will no longer provide your data for external processing as mentioned
above. However, we retain your Personal Data as long as the purpose for its
usage exists, after which the same is disposed of by us except for any record
retention required as per applicable law.
5.2. The provisions of
various laws require your transaction logs to be stored for longer periods post
the deletion of an account. Further, in the event of the pendency of any
legal/regulatory proceeding or receipt of any legal and/or regulatory direction
to that effect, we may be required by the law of the land to retain your
Personal Data for longer periods.
6. Cookie Policy-
6.1. Please note that
a “cookie” is a small piece of information stored by a web server on a web
browser so it can be later read back from that browser.
6.2. We may use cookie
and tracking technology depending on the features offered.
6.3. No Personal Data
will be collected via cookies and other tracking technology; however, if you
previously provided Personal Data, cookies may be tied to such information.
7. Links to other Websites: Our Website may contain
links to other Websites which are not maintained by us. This privacy policy
only applies to us. You are requested to read the other Websites’ privacy
policies when visiting these Websites.
8. Advertisements on the Website: We use third-party
advertising companies to serve ads when you visit this Website. These companies
may use information (not including your name, address, email address, or
telephone number) about your visits to this and other Websites in order to
provide advertisements about goods and services of interest to you.
9. Reasonable Security Practices and Procedures: We
take various steps and measures to protect the security of your Personal Data
from misuse, loss, unauthorised access, modification or disclosure. We use
latest secure server layers encryption and access control on our systems. Our
safety and security processes are audited by a third-party cyber security audit
agency from time to time.
10. Choice/Opt-Out: We provide all users with the
opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications from us on behalf of our partners, and from
us in general, after setting up an account.If you want to remove your contact
information from all our lists and newsletters, please visit write us support@astrology24.in
11. Grievance Officer: In accordance with Information
Technology Act 2000 and rules made there under, the name and contact details of
the Grievance Officer are provided below. You may contact us on any aspect of
this policy or for any discrepancies/grievances with respect to your Personal
Data, by writing to our grievance officer at support@astrology24.in
12. Your Consent: By using this Website and/ or by providing
your information, you consent to the collection and use of the information you
disclose on this Website in accordance with this Privacy Policy, including but
not limited to Your consent for sharing your information as per this privacy
policy. If you disclose any personal information relating to other people to
us, you represent that you have the authority to do so and to permit us to use
the information in accordance with this Privacy Policy.
If we decide to change
our privacy policy, we will post those changes on this page so that you are
always aware of what information we collect, how we use it, and under what
circumstances we disclose it.
13. Policy Review & Updates: This policy will be
reviewed by us as and when required and the same may change at any time. The
latest & most updated policy can always be found at www.astrology24.in /privacy-policy. While we will make reasonable
efforts to keep you posted on any updates to this privacy policy, to make sure
that you are aware of any changes, we recommend that you review this policy
periodically.
14. Questions? Please contact us
at support@astrology24.in regarding any questions regarding this
Privacy Policy.
This Privacy Policy shall apply uniformly to this Website. In this policy, the words “we”, “ours” and/or “us” refer to SMP ASTRO TECHNOLOGY and “you” and/or “your” refer to our customers.
1.
Please note that a “cookie” is a small piece of information stored by a web
server on a web browser so it can be later read back from that browser.
2. We
may use cookie and tracking technology depending on the features offered.
3. No
Personal Data will be collected via cookies and other tracking technology;
however, if you previously provided Personal Data, cookies may be tied to such
information.